Privacy Policy

1. Introduction

MagicReel (“we,” “us,” or “our”) is a platform that turns your photos and video clips into cinematic listing videos. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services (collectively, the “Service”). By accessing or using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use the Service.

Information you provide:

• Account information such as your name, email address, and phone number when you register or contact us.
• Media you upload, including photos, video clips, and any associated metadata, for the purpose of generating cinematic videos.
• Form submissions on landing pages, including property name, city, and any details you choose to share about occupancy or floor plans.
• Billing information processed securely through our payment provider, Stripe. We do not store full card numbers on our servers.

Information collected automatically:

• Device and browser information, IP address, operating system, and pages visited.
• Usage data such as which features you use and how long you engage with the Service.
• Cookies and similar technologies used to keep you logged in and remember your preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process your uploaded media and generate cinematic videos on your behalf.
• Respond to your requests, comments, and customer support inquiries.
• Process payments and send you receipts and billing updates.
• Send you administrative messages, product updates, and promotional materials (you may opt out at any time).
• Detect, prevent, and address technical issues, fraud, or abuse.
• Comply with applicable legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations, including payment processing (Stripe), cloud hosting, analytics, and AI rendering partners. These providers only receive the information necessary to perform their functions and are bound by confidentiality obligations.
• Business partners when you initiate a transaction or integration that requires it.
• Legal authorities when required by law, court order, or to protect our rights, property, or safety.
• Successors in a merger or acquisition of all or part of our business, subject to continued protection of this policy.

5. Your Uploaded Media

Media you upload is used to generate your videos. You retain ownership of your content. We process your media solely to deliver the Service and do not claim ownership of your footage. Rendered films you receive are yours under a full commercial license, even if you cancel your subscription. We may access or review uploaded media only as needed to operate, improve, or troubleshoot the Service, and in line with your instructions.

6. Data Retention

We retain your information for as long as your account is active or as necessary to provide the Service. After account closure, we retain information for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements. Uploaded media may be deleted sooner in accordance with our retention schedule unless retention is required by law.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies

We use cookies and similar technologies to operate and improve the Service, remember your preferences, and understand how you use our site. You can control cookies through your browser settings, though disabling them may limit some functionality.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of promotional communications.
• Withdraw consent where processing relies on your consent.

To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.

10. Children’s Privacy

The Service is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. International Users

The Service is hosted in the United States. If you access the Service from outside the United States, your information will be processed in the United States and other locations where we operate. By using the Service, you consent to such transfer and processing.

12. Third-Party Links

The Service may contain links to third-party websites or services we do not control. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically. Material changes will be communicated through the Service or via email where appropriate.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, you can reach us at support@magicreel.co or through our Instagram.